There is no "one size fits all" when is comes to your network, so Dispatch has various built-in prompts to help you get status updates.
Dispatch is able to setup automatic status request emails, which will be sent based upon your criteria.
For example, a popular choice is to setup a status lite email to be sent to a provider automatically, if an offer was sent and over 24 hours have passed without a response from the provider.
Status-lite emails typically contain the customer’s information, job title, and include action buttons which allow the provider to update you directly from the email or view the job details in Dispatch.
If you're interested in setting these up for your network, speak with your designated customer success manager.
Send reminders at your own discretion directly from the job details page or the SLA Tracker.
Click ‘Send Reminder’ when you would like to remind the service provider that you are waiting for a response to the job offer or other update to the job, such as attempted contact, scheduling, follow-up or completion.
When you click ‘Send Reminder’ you will be shown a prompt to confirm that you would like to prompt this service provider (Rapid Repairs, in this example) a notification that requests an update from them.
Select ‘Take Me Back’ if you do not want to send the reminder alert.
If you send the reminder alert, all users in the Dispatcher role at the service company will be sent an automated email.
The automated email reminder will address the user in the Dispatcher role by name and include the name of the Manage user who sent the reminder. Contact information for the enterprise is included.
The Send Reminder button is also available on the SLA Tracker page.
Check out the SLA Tracker article for more info on this page.
Take advantage of freeform communication and compose your own messages.
Learn more about sending direct messages to providers in your network: Inbox messaging
