High engagement is an indicator that a provider consistently updates job/lead status and keeps you in the loop.
At the top of the provider profile page and in some of our reporting, a color-coded label indicating the provider’s engagement status is displayed.
Engagement status is a monthly measure of the provider’s engagement with the jobs/leads that you’re sending them.
On a monthly basis, a number of the providers in your network are sent job offers or leads.
From there, those providers take specific actions in Dispatch which provide you with visibility into the work being done.
Low Engaged= Accepting and marking jobs as completed
Engaged= Accepting, scheduling and completing Jobs
Highly Engaged= Providing full statuses, including 'on my way' and 'started' which is done via the mobile app.
Engagement status is an indicator of provider responsiveness to work/leads that are sent to them. A higher engagement status means that the provider is consistently sending status updates, which inform you and your customers.
Highly engaged providers are best positioned to ensure that your customers are taken care of through automated alerts and notifications.
These status updates tend to be given in real-time, when the team members in the field are using the mobile app.
Sometimes, (especially when a process is new) people just need a reminder.
Check out the Status Reminders article to learn about automatic reminder capabilities and ways to send your providers a quick nudge.
Every provider in your network is different.
Dispatch Engage helps promote the adoption of our field service tools and offers every pro the ability to easily provide you with the status of your jobs.
Our dedicated Engagement team works with you to drive engagement by:
Connect with your Engagement Manager to dive deeper into engagement strategies and execution.
You can also contact us by sending an email to Engagement@dispatch.me
Check out some of our of one-pagers
Check out our on-demand tutorials (all under 5 mins) for your Network
For content specific to your workflow and network, connect with your Customer Engagement Manager.