Ratings Report

Measure customer happiness over time to using historical data to identify patterns and trends

Explore Aggregated Rating Data

Customize your view with any of the filter options:

  • Custom Date Range
  • Time period
  • Numeric Rating (NPS and/or 1-5 Stars)
  • Selected Provider(s)

Per your date range, view:

  • Average Rating
  • Total Number of Ratings
  • Ratings Breakdown
  • Response Rate from Customers
  • Response Rate by Month
  • All Provider Ratings within that date range

Instantly download and export data

Download and Export the data shown by clicking on the icon shown on the top-right of the table. Search for a specific content using the search box.

Raw data in the table can be searched for terms used, customer name, or contact info. Download and Export to share.

Please note: Reporting shown serves as a general template. Dispatch can customize reporting based on your needs.

If you'd like to explore customizing your metrics, talk to your Customer Success Manager.