Track aggregated job data across your entire service ecosystem.
Some examples of reporting content Explore reporting can provide:
Snapshot view of your entire network: At-a-glance overview of your network and job details (above)
Ratings and Surveys: Cumulative job ratings and list of specific customer feedback
Network Performance: Provider-level performance and notification/SLA compliance
Network Adoption and Compliance: Landscape of your network and the jobs they are completing
Performance by Region: Job performance metrics and network compliance by region
Notifications: Customer and provider notification deliverability and engagement
Billing: Billing and invoicing documentation and revenue data
Lead Gen: Analysis of lead acceptance and outcome across all job sources
Premium-Tier, Custom Reporting: Run and visualize custom reporting across all data collected in Dispatch
Snapshot
Your network and job details at-a-glance.
Measure how you're tracking towards your goals and identify areas to dig in.
Customize your view when you filter by date range, performance execution to measure, state, and even specific subsets of providers.
Goal tracking at a glance
Customer Experience
Provider Responsiveness
Adoption and Compliance
Current work/lead status
Resolution Breakdown
Adoption
Monitor Dispatch adoption and encourage app usage to increase transparency.
Measure and track:
Providers Receiving Jobs
New Providers per Month
Jobs Sent per Week Job
Job Age at Each Status Point
Job Completion Method (integration, office, mobile app)
Breakdown of Job Cycle per Contractor
Use these metrics to identify segments of your network who are completing jobs via office and encourage them to use the mobile app to update work from the field to increase real-time updates and visibility.
Performance Report Cards
Compare execution across your network.
Number of Providers by Usage Level
Number of Jobs by Status Level
Percentage of jobs at each status level
First time fix rate
Number of Customer Responses
Average Rating
Complete Job Execution
Tooltip shows engagement status definitions. Highly Engaged Providers are those who are the most responsive to work sent.
Performance by Region
Job performance metrics and network compliance by region
View average ratings, time to schedule, time to complete and other performance metrics broken down by geographic area.
View the heat map and create custom graphs and charts via your filters.
Table breaks down job responsiveness and compliance metrics per region.
Ratings
Cumulative job ratings and list of specific customer feedback
Raw data in the table can be searched for terms used, customer name, or contact information
Explore Reporting is flexible and customizable.
We work with you to ensure your data reflects the metrics that are the most important to you.
Talk with your Customer Success Manager to get started.
Billing
Billing and invoicing documentation and revenue data
Lead Status
Analysis of lead acceptance and outcomes across all job sources
Net Promoter Score
Monitor your score and response rates over time
Notifications
Measure customer and contractor interactions with your brand, such as email deliverability, opens and clicks.
Technician Performance by Location
Drill down to the technician level and view metrics based on appointments within your selected date range.
Additional Lead Sources
Have ideas of your own? Great!
These are just a few examples of reporting Dispatch can provide.
Our team will work with you to ensure your reports align with your business goals.
Talk to your Customer Success Manager to get started.
